Should we create a trouble ticket if...

[cathode]

Should we create a trouble ticket if all of a sudden we experience spotty outages in service to http and mail?

You guys do a great job, and probably already know about this problem, but I want to know what the support staff prefers. I am getting this stuff now, and hope it clears up before clients start calling

Thanks

Edit, I just realized that this shoudl probably be in General support since I mention Mail and web... sorry about that!!

[Jonathan]

If you think its a problem and not just your ISP going
loco-wacko on you (this has happened to me once or twice)
then I'd submit a ticket. Your paying for quality goods and even
better yet- A++++++++++++++++++++++++++ (think I got 'nuff Plus signs?)
customer support! If its a prob, don't fret and just fire that TT off :P

[AndrewT]

Unless the problem is announced here in our forums, just submit a trouble ticket and we can look into it if we aren't already.

[Frank Hagan]

I get spotty service from my ISP on dial up, so I have two free monitoring services. They typically just allow you to monitor one domain, but that at least gives you an idea.

http://www.easymonitor.com

http://www.siteuptime.com

I like these because they give me the ability to check the site using a different "path" through the internet. Siteuptime allows you to have 2 or 3 different starting points, so I have it checking from London and New York.

Did I mention it was free?