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Thread: Account suspended 2

  1. #1
    Junior Member
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    Default I have the same issue

    Last night, at 5am, our domain was taken offline with an incredibly embarassing suspension message. We weren't given notice or a warning, nor were we even aware that our boards were even an issue, really. The last three days of traffic have been abnormal...usually we run around 20 online. The last couple days, we've been averaging 60-100 active users (due to a big piece of news in our community). I know that's probably a drain, but considering that it IS so out of the ordinary, I'd just like an explanation as to why, and how we can get back up even for a short time. I'm posting this here because trouble tickets and PMs have yet gone unanswered. I'm not blaming Andrew, because perhaps he hasn't gotten the message. However, I'm near tears here, because this was the worst possible time, and we're in a really competitive spot. This could really hinder us. I was just wondering if there was ANYONE out there associated with Dathorn that could help us, because we have absolutely nowhere to turn outside help tickets that just aren't getting through.

    We've paid the bill on time every single month. We aren't pests. I would just have loved to get a "Hey, tell your people to cheer down or we're going to take you off." Or even just a note saying that they did it! This was like having a car repossessed in the middle of the night. We'll go dedicated, but that's not helping us right now.

    Devanie

    www.yourtaxdollarsatwork.org

  2. #2
    Senior Member KyleC's Avatar
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    Unhappy

    Quote Originally Posted by Andigator
    Last night, at 5am, our domain was taken offline with an incredibly embarassing suspension message. We weren't given notice or a warning, nor were we even aware that our boards were even an issue, really. The last three days of traffic have been abnormal...usually we run around 20 online. The last couple days, we've been averaging 60-100 active users (due to a big piece of news in our community). I know that's probably a drain, but considering that it IS so out of the ordinary, I'd just like an explanation as to why, and how we can get back up even for a short time. I'm posting this here because trouble tickets and PMs have yet gone unanswered. I'm not blaming Andrew, because perhaps he hasn't gotten the message. However, I'm near tears here, because this was the worst possible time, and we're in a really competitive spot. This could really hinder us. I was just wondering if there was ANYONE out there associated with Dathorn that could help us, because we have absolutely nowhere to turn outside help tickets that just aren't getting through.

    We've paid the bill on time every single month. We aren't pests. I would just have loved to get a "Hey, tell your people to cheer down or we're going to take you off." Or even just a note saying that they did it! This was like having a car repossessed in the middle of the night. We'll go dedicated, but that's not helping us right now.

    Devanie

    www.yourtaxdollarsatwork.org

    I am aware of your site, and it was a load on the server at normal times. You were almost always the TOP process on the server. you had allot of people on that board, and it was growing quickly, and i was afraid this was going to happen. Maybe if you put a limit on the number of active users allowed at once(i think ipb has this option), Andrew will let you reopen temporally.

    I am not sure why Andrew isn't getting back to you, i will contact him.

  3. #3
    Administrator AndrewT's Avatar
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    Default

    Quote Originally Posted by Andigator
    Last night, at 5am, our domain was taken offline with an incredibly embarassing suspension message. We weren't given notice or a warning, nor were we even aware that our boards were even an issue, really. The last three days of traffic have been abnormal...usually we run around 20 online. The last couple days, we've been averaging 60-100 active users (due to a big piece of news in our community). I know that's probably a drain, but considering that it IS so out of the ordinary, I'd just like an explanation as to why, and how we can get back up even for a short time. I'm posting this here because trouble tickets and PMs have yet gone unanswered. I'm not blaming Andrew, because perhaps he hasn't gotten the message. However, I'm near tears here, because this was the worst possible time, and we're in a really competitive spot. This could really hinder us. I was just wondering if there was ANYONE out there associated with Dathorn that could help us, because we have absolutely nowhere to turn outside help tickets that just aren't getting through.

    We've paid the bill on time every single month. We aren't pests. I would just have loved to get a "Hey, tell your people to cheer down or we're going to take you off." Or even just a note saying that they did it! This was like having a car repossessed in the middle of the night. We'll go dedicated, but that's not helping us right now.

    Devanie

    www.yourtaxdollarsatwork.org
    I do not see a single trouble ticket regarding your account.

  4. #4
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    Default

    I've sent three! I don't know what's going on.

  5. #5
    Administrator AndrewT's Avatar
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    Default

    There are NO tickets regarding this.

  6. #6
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    Default

    I've sent them, though. That would have been our first step after finding that suspension notice. I can try to submit one again right now, but would Kyle C's suggestion be feasible? (Thanks for the reply, Kyle). I feel like I'm in some kind of bizarro world here. We went from perfectly happy paying customers to being treated like refuse for something we knew nothing about. I respect the problem and apologize for it, but unless we knew that we were the top process, etc, how could we have taken steps to fix it?

  7. #7
    Administrator AndrewT's Avatar
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    Default

    I replied to your PM, this discussion does not belong on the forums. Please submit a trouble ticket.

  8. #8
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    Default

    Andigator, for reference purposes for the rest of us, may I ask what size account you are on?

    The reason I'm asking is- if you are on a "Corporate Account" (6 gigs storage, 90 gigs BW) and still having this problem, then it sounds like running your type of board would be a problem here anyway.
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  9. #9
    Administrator AndrewT's Avatar
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    The type of plan wouldn't matter in this case. Supposedly it was a spike in traffic due to an announcement of some sort but there is no way that we will ever host such sites on any of our plans that we offer, it just cannot be done as when this occurred it more or less killed the server until I could get the account suspended.

  10. #10
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    Default

    Quote Originally Posted by AndrewT
    The type of plan wouldn't matter in this case. Supposedly it was a spike in traffic due to an announcement of some sort but there is no way that we will ever host such sites on any of our plans that we offer, it just cannot be done as when this occurred it more or less killed the server until I could get the account suspended.
    So then it's not a matter of bandwidth or storage, but server time?

    And should we then conclude that if a customer plans to install a forum, they have to go elsewhere?

    I'm just looking for some guidance here, as I have two accounts that wish to install phpbb, and now I'm afraid to allow that. Where are the limits, and how are we supposed to know when we are approaching them?

    I think this might benefit a lot of us.

    DomainDog
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