26 days and still no answer?

[webmaster32]

Hi.

I sent a pre-sales question to sales@dathorn.com........on Dec 5

to this day, I have not received an answer

is that normal with your service???

[AndrewT]

Absolutely not. Most e-mails are replied to in a few hours max. Either the e-mail was not receive by us or it was accidentally marked as spam. Please re-send it and make sure there is a valid and obvious subject to it.

[-Oz-]

yeah, that is extremely rare.

[webmaster32]

thank you very much for the fast customer service.