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Thread: cpanel20 upgrade on March 1st

  1. #1
    Administrator AndrewT's Avatar
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    Default cpanel20 upgrade on March 1st

    ATTN ALL customers located on cpanel20, please read and understand this entire thread thoroughly. If you have any questions please post here: http://forums.dathorn.com/showthread...2212#post12212

    On March 1st, cpanel20 will be upgraded to our new platform. More information on this can be found here: http://forums.dathorn.com/showthread.php?t=2094

    Instead of being on cpanel20, users will now be on cpanel39.

    Server: cpanel39.gzo.com - 70.87.46.164
    DNS #1: dns77.gzo.com - 70.87.46.165
    DNS #2: dns78.gzo.com - 70.87.47.160

    IMPORTANT
    Anyone that has custom nameservers or that has used the cpanel20 DNS IP addresses (69.56.135.11 and 69.56.135.12) for anything will need to update their entries to the new nameservers and IPs listed above.

    To avoid all possible downtime on your domains, do not make any DNS changes until we have confirmed here in the forums that the cpanel20 account transfers have been completed.

    Those that are using the cpanel20 gzo.com nameservers (dns39/dns40) without IPs, do not need to change anything. They will be updated to the new IPs automatically.

    Beginning at 12:01AM CST on March 1st, we also advise all users to disable anything involving MySQL updates (order forms, forums, CMS, etc.) until it is running on the new servers. This will avoid updates being lost during the transfer and ending up with a database that is a few hours old. If this is not an option, you can leave everything active, cpanel20 will still be online for a few days following the upgrade. But you will be responsible for transfering any database updates that might be needed.

    Once again, if you have any questions or comments, please post in the forum thread that is linked above.
    Last edited by AndrewT; 02-21-2006 at 01:49 PM.

  2. #2
    Administrator AndrewT's Avatar
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    Note that during this upgrade any domain usernames that have dashes or underscores in them will be renamed to exclude these symbols. Customer usernames with dashes in them will remain the same.

  3. #3
    Administrator AndrewT's Avatar
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    Later today we will begin transfering the actual dis#### reseller accounts, when each one is done you will no longer be able to access WHM on cpanel20. We have to do this so that we can get them properly transfered to the new server with the appropriate permissions prior to the actual domain accounts being transfered. I apologize for any inconvenience this may cause.

    We will begin transfering the domain accounts as early as we can today so that we can go ahead and get this move completed. First, we will be manually transfering the accounts that are bigger than 500MB to ensure that no problems occur. Then we will proceed with all other accounts.

    Updates on our current progress will be posted in this thread throughout the entire process.

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    WHM accounts are now disabled on cpanel20 and are transfering to cpanel39.

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    All cpanel20 customers should now be able to login to WHM on cpanel39 with the same login information as they used for cpanel20. Please do not do anything with this yet, however, as the domain accounts have not been transfered yet.

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    Domain accounts that have disk usage > 500MBs are now being manually transfered from cpanel20 to cpanel39, this is only 14 accounts.

  7. #7
    Administrator AndrewT's Avatar
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    If you login to the customer control panel and view your welcome e-mail, it should now list cpanel39 as your server.

  8. #8
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    The remaining domain accounts are now being transfered. The larger ones simply took a while to transfer due to a shortage of free disk space on cpanel20's main drive. This will not be an issue with the remaining accounts.

  9. #9
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    The transfer process should be complete by late this afternoon or early this evening. I will update this thread once it is finished.

  10. #10
    Administrator AndrewT's Avatar
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    All accounts have now been transfered. You should now change your DNS/nameservers to the new cpanel39 nameservers if necessary.

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