We recently have been having several problems on our website. I am new to supporting technical issue at our site and have little experience dealing with these types of issues.
On April 2, 2006 uses to our website reported several problems:
· the forum had old deleted message reappear;
· we cannot upload photos to the site;
· the calendar links do not display details.
These functions have been working without any problems for over a year and there have been not been any configurations changes made recently. I opened a trouble ticket with Dathorn support. I thought it might have to do with the cPanel upgrade. They replied, “We have absolutely no way of telling what may have happened.”
As I said, I am new to supporting this site. I have a working knowledge of DNS, but have only a little experience in a production environment. I would appreciate any help regarding what direction to look to resolve these problems. Is there something in our configurations that needs to be reconfigured due to the cPanel updates, or should I look in another area(s) to find a solution?
Thank you in advance for any help or advise that you can give me.
John
On April 2, 2006 uses to our website reported several problems:
· the forum had old deleted message reappear;
· we cannot upload photos to the site;
· the calendar links do not display details.
These functions have been working without any problems for over a year and there have been not been any configurations changes made recently. I opened a trouble ticket with Dathorn support. I thought it might have to do with the cPanel upgrade. They replied, “We have absolutely no way of telling what may have happened.”
As I said, I am new to supporting this site. I have a working knowledge of DNS, but have only a little experience in a production environment. I would appreciate any help regarding what direction to look to resolve these problems. Is there something in our configurations that needs to be reconfigured due to the cPanel updates, or should I look in another area(s) to find a solution?
Thank you in advance for any help or advise that you can give me.
John
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