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Thread: cpanel29 upgrade on May 29th

  1. #1
    Administrator AndrewT's Avatar
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    Default cpanel29 upgrade on May 29th

    ATTN ALL customers located on cpanel29, please read and understand this entire thread thoroughly.

    On May 29th, cpanel29 will be upgraded to our new platform. More information on this can be found here: http://forums.dathorn.com/showthread.php?t=2094

    Instead of being on cpanel29, users will now be on cpanel41.

    Server: cpanel41.gzo.com - 70.84.152.210
    DNS #1: dns81.gzo.com - 70.84.152.212
    DNS #2: dns82.gzo.com - 70.87.129.16

    IMPORTANT
    Anyone that has custom nameservers or that has used the cpanel29 DNS IP addresses (69.56.223.100 and 69.56.223.101) for anything will need to update their entries to the new nameservers and IPs listed above.

    To avoid all possible downtime on your domains, do not make any DNS changes until we have confirmed here in the forums that the cpanel28 account transfers have been completed.

    Those that are using the cpanel29 gzo.com nameservers (dns57/dns58) without IPs, do not need to change anything. They will be updated to the new IPs automatically.

    Beginning on May 29th, we also advise all users to disable anything involving MySQL updates (order forms, forums, CMS, etc.) until it is running on the new servers. This will avoid updates being lost during the transfer and ending up with a database that is a few hours old. If this is not an option, you can leave everything active, cpanel29 will still be online for a few days following the upgrade. But you will be responsible for transfering any database updates that might be needed.

    Once again, if you have any questions or comments, please post in the forum thread that is linked above.

  2. #2
    Administrator AndrewT's Avatar
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    Note that during this upgrade any domain usernames that have dashes or underscores in them will be renamed to exclude these symbols. Customer usernames with dashes in them will remain the same.

  3. #3
    Administrator AndrewT's Avatar
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    We are beginning to transfer the actual dis#### reseller accounts, when each one is done you will no longer be able to access WHM on cpanel29. We have to do this so that we can get them properly transfered to the new server with the appropriate permissions prior to the actual domain accounts being transfered. I apologize for any inconvenience this may cause.

    We will begin transfering the domain accounts as early as we can today so that we can go ahead and get this move completed. First, we will be manually transfering the accounts that are bigger than 100MB to ensure that no problems occur. Then we will proceed with all other accounts.

    Updates on our current progress will be posted in this thread throughout the entire process.

  4. #4
    Administrator AndrewT's Avatar
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    WHM accounts are now disabled on cpanel29 and are transfering to cpanel41.

  5. #5
    Administrator AndrewT's Avatar
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    All cpanel29 customers should now be able to login to WHM on cpanel41 with the same login information as they used for cpanel29. Please do not do anything with this yet, however, as the domain accounts have not been transfered yet.

    If you login to the customer control panel and view your welcome e-mail, it should now list cpanel41 as your server.

    Domain accounts that have disk usage > 100MBs are now being manually transfered from cpanel29 to cpanel41.

  6. #6
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    All of the large accounts (>100MB) have now been transfered. The remaining accounts should be finished transfering late tonight or definetly tomorrow morning. I will continue to update this thread as it progresses.

  7. #7
    Administrator AndrewT's Avatar
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    All accounts have now been transfered. You should now change your DNS/nameservers to the new cpanel41 nameservers if necessary.

    Also, you may need to re-install SSL certificates on the new server (cpanel41). If you purchased one from us simply submit a ticket and we can re-install it for you.

  8. #8
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    HTTP on cpanel29 will be disabled on next Tuesday (6/6/06). Please be sure that all DNS updates are made prior to that.

  9. #9
    Administrator AndrewT's Avatar
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    HTTP has now been disabled on cpanel29. cpanel29 will be taken offline entirely next Tuesday (6/13).

  10. #10
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    cpanel29 has now been taken offline entirely.

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