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Thread: cpanel04 Downtime

  1. #11
    Administrator AndrewT's Avatar
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    Dedicated IP's have now been re-assigned to those domains that had them previously. You will need to re-install SSL certificates.

  2. #12
    Administrator AndrewT's Avatar
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    Also, it is perfectly normal for you to possibly have domains listed in your account that you terminated long ago. Just terminate them again if they are not needed.

  3. #13
    Administrator AndrewT's Avatar
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    Several of you have submitted tickets regarding the slowness of cpanel04 right now, this is because of the huge amount of traffic that it is receiving from people trying to catch back up on e-mail, etc. It will likely take another day or two before it all calms down especially as we continue to restore a handful of missing accounts.

  4. #14
    Administrator AndrewT's Avatar
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    There's currently a hardware problem with the server that we're trying to pinpoint exactly which is causing the server crashes every 6-12 hours which require a reboot. There may be a time in which we will take it offline to run some further tests but it will not last long and I will update this thread as I know more.

  5. #15
    Administrator AndrewT's Avatar
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    We will be swapping out the server chasis on 4/24 at 1AM CST. There may be up to an hour of downtime but hopefully it will not last that long. This will eliminate virtually any possibility of hardware problems with the exception of the hard drives.

  6. #16
    Administrator AndrewT's Avatar
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    I realize this is a bit delayed, but this will be occuring very shortly.

  7. #17
    Administrator AndrewT's Avatar
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    This took A LOT longer than it was supposed to due to RAM problems that were encountered. Now that the machine is booted we're having problems with all of our secondary IPs and are trying to get them responding as soon as possible.

  8. #18
    Administrator AndrewT's Avatar
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    Everything is now back up and responding so there should be no further problems right now, if you are having any issues please submit a ticket. This chasis swap replaced everything but the hard drives so if the problem was the RAM, RAID controller, or anything like that - it should go away. But if the server still continues to crash we will be making plans to swap out both hard drives but this is fairly easy to do with RAID-1 enabled.

  9. #19
    Administrator AndrewT's Avatar
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    The chasis swap did not solve the current system problems with cpanel04, I'm almost certain that it is a hard drive related issue. We're currently discussing the best way to go about replacing the drives.

  10. #20
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    We made some software changes earlier yesterday which seems to have fixed the problems with the hard drive, apparently it's a bug in RedHat Enterprise and the particular RAID card. However, this caused problems with disk quotas so we had to make further changes and currently the server is performing a file systems check, afterwards we should have quotas working soon and there shouldn't be any further random crashes throughout the day.

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