cpanel18 Emergency Upgrade on 11/15/06

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • AndrewT
    Administrator
    • Mar 2004
    • 3653

    cpanel18 Emergency Upgrade on 11/15/06

    I apologize for the lack of notice on this but due to some problems with cpanel18 we've decided to go ahead and perform an emergency upgrade.

    ATTN ALL customers located on cpanel18, please read and understand this entire thread thoroughly.

    Today cpanel18 will be upgraded to our new platform. More information on this can be found here:
    I just wanted to keep everyone updated on what is happening behind the scenes here, I apologize for the long read but I think it's well worth it. ;) New Server Platform & Server Upgrades First and foremost, our previous routine for upgrading servers is going to change. Instead of replacing old servers with new ones, we


    Instead of being on cpanel18, users will now be on cpanel56.

    Server: cpanel56.gzo.com - 75.126.55.109
    DNS #1: dns111.gzo.com - 75.126.72.128
    DNS #2: dns112.gzo.com - 208.101.28.36

    IMPORTANT
    Anyone that has custom nameservers or that has used the cpanel18 DNS IP addresses (69.56.130.148 and 69.56.130.149) for anything will need to update their entries to the new nameservers and IPs listed above.

    To avoid all possible downtime on your domains, do not make any DNS changes until we have confirmed here in the forums that the cpanel24 account transfers have been completed.

    Those that are using the cpanel18 gzo.com nameservers (dns35/dns36) without IPs, do not need to change anything. They will be updated to the new IPs automatically.

    We also advise all users to disable anything involving MySQL updates (order forms, forums, CMS, etc.) until it is running on the new servers. This will avoid updates being lost during the transfer and ending up with a database that is a few hours old. If this is not an option, you can leave everything active, cpanel18 will still be online for a few days following the upgrade. But you will be responsible for transfering any database updates that might be needed.

    Once again, if you have any questions or comments, please post in the forum thread that is linked above.
  • AndrewT
    Administrator
    • Mar 2004
    • 3653

    #2
    Note that as a result of this upgrade you will no longer be able to access WHM on cpanel18.

    Comment

    • AndrewT
      Administrator
      • Mar 2004
      • 3653

      #3
      All cpanel18 customers should now be able to login to WHM on cpanel56 with the same login information as they used for cpanel18. Please do not do anything with this yet, however, as the domain accounts have not been transfered yet.

      If you login to the customer control panel and view your welcome e-mail, it should now list cpanel56 as your server.

      We're continuing to transfer the remaining domain accounts from cpanel18 to cpanel56.

      Comment

      • AndrewT
        Administrator
        • Mar 2004
        • 3653

        #4
        Accounts are still being transfered, this should be completed by tomorrow afternoon at the latest.
        Last edited by AndrewT; 11-15-2006, 10:19 PM.

        Comment

        • AndrewT
          Administrator
          • Mar 2004
          • 3653

          #5
          This is taking a little bit longer than we expected. Everything should be completed within the next 2-3 hours.

          Comment

          • AndrewT
            Administrator
            • Mar 2004
            • 3653

            #6
            I do apologize for this, normally this would not be taking this long to complete and I'm afraid it is going to take a bit longer. Expect this to be completed by 8PM CST at the latest.

            Comment

            • AndrewT
              Administrator
              • Mar 2004
              • 3653

              #7
              All accounts have now been transfered. You should now change your DNS/nameservers to the new cpanel56 nameservers if necessary.

              You may need to re-install SSL certificates on the new server (cpanel56). If you purchased one from us simply submit a ticket and we can re-install it for you.

              Also, if your scripts require PHP's register_globals to be enabled, you will need to create a php.ini file in the exact directory of the script that requires the setting with the following line in it:

              register_globals = On

              If you encounter any further problems, please submit a trouble ticket.

              Comment

              • AndrewT
                Administrator
                • Mar 2004
                • 3653

                #8
                HTTP on cpanel18 will be disabled on Wednesday (11/22/06). Please be sure that all DNS updates are made prior to that.

                Comment

                • AndrewT
                  Administrator
                  • Mar 2004
                  • 3653

                  #9
                  HTTP has been disabled on cpanel18. cpanel18 will be taken offline entirely on 11/29/06.

                  Comment

                  • AndrewT
                    Administrator
                    • Mar 2004
                    • 3653

                    #10
                    cpanel18 has now been taken offline entirely.

                    Comment

                    Working...