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Thread: cpanel56 Downtime

  1. #1
    Administrator AndrewT's Avatar
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    Default cpanel56 Downtime

    cpanel56 is currently offline due to a hard drive failure. We're currently working on this as quickly as we can. I do want to stress that this will not be a quick and easy fix and there might be data loss as well. I will post more details here as our work continues.

  2. #2
    Administrator AndrewT's Avatar
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    We're still working with the existing drives to try and get data off of them. Hopefully I'll have some real information to post within the next couple of hours.

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    Administrator AndrewT's Avatar
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    We're still working on this, I really do hope to have some solid info for you soon.

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    Administrator AndrewT's Avatar
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    Good news: we're currently transfer data off of the old drives and so far this is going fairly smoothly. We've already copied all of the databases off of the drives and we're now working on all of the home directories. This will take a while to transfer given the large amount of data and the current state of the hard drives.

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    Administrator AndrewT's Avatar
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    The data transfers are still moving along nicely. We have approximately 25% of the home directories transfered at this point.

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    The data transfer from the old drives should be complete within the next two hours.

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    Administrator AndrewT's Avatar
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    The data has been transfered off of the old drives and now we will be replacing the drives, re-installing the OS, and setting up the server. This will take a few hours to fully complete. Once this is complete we can begin restoring data.

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    Administrator AndrewT's Avatar
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    I apologize, this is taking longer than expected. We're trying to get the server online as soon as possible.

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    Administrator AndrewT's Avatar
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    The RHE & cPanel install is still running. Once it is complete it will take us 60-90 minutes to get the server ready to go and then we'll begin restoring data.

  10. #10
    Administrator AndrewT's Avatar
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    The server is now fully setup.

    We're in the process of restoring the reseller (WHM) accounts along with all accounts for those that pay for our backup service. After this is complete, we have full backups from just before the server went offline for approximately 30% of the server's domains that are a result of our beta backup system that we have been working on so we'll be going ahead and restoring these completely. Once these steps have been completed we will open up access to cpanel56.

    Lastly, we'll be attempting to recreate any remaining accounts and will copy over their databases, mail, tmp, public_html, and e-mail aliases. For these domains, since they do not have a full cPanel backups available and since they did not pay for our backup service, you will have to actually recreate subdomains, addon domains, parked domains, e-mail addresses, etc. directly via cPanel. Note that the e-mail will be restoreable however, you'll just have to recreate the accounts in order to access it.

    I'll continue to update this thread as this progresses.

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