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Thread: cpanel13 down - can't log a support ticket

  1. #1
    Junior Member
    Join Date
    Jul 2007
    Posts
    3

    Default cpanel13 down - can't log a support ticket

    Hi there
    I urgently need cpanel13 up and running again (can not ping or connect to it) as all my bulk hosting and subsequent websites are on it. Unfortunately, due to various issues related to logging in to my account, I can not log a support ticket.
    Regards
    Michelle
    dis-3366
    cybecom

  2. #2
    Administrator AndrewT's Avatar
    Join Date
    Mar 2004
    Location
    Tulsa, OK
    Posts
    3,634

    Default

    This is due to a network issue at The Planet. cpanel15 and cpanel19 were affected as well but they are now online. cpanel13 is online but the entire secondary IP block is not routing properly so your sites will still appear to be down. The Planet is currently working on resolving this.

  3. #3
    Junior Member
    Join Date
    Jul 2007
    Posts
    3

    Default

    Thanks Andrew

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