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Thread: FTP problem

  1. #1
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    Default FTP problem

    I've never created a new FTP account till today, so I used cpanel to do it.

    Once created, I assume that that ftp will be accessed on Firefox on the following url:

    ftp://ftpnameassword@mydomain.com

    But this just outputs "503 Login Authentication Failed".

    Cant access it using CuteFTP client too.

    Am I missing something??

    Thanks

    Mateo

  2. #2
    Administrator AndrewT's Avatar
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    Default

    Submit a ticket and we can look into it. Be sure to provide us with the FTP user and password.

  3. #3
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    Default

    Problem solved! I was using the wrong username...

    Now, the username contains "@"... so I was wondering how to access this FTP using a browser (Firefox or IE).

    ftp://user@domain.com@domain.com won't work...

    Thanks

    Mateo

  4. #4
    Administrator AndrewT's Avatar
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    Default

    In IE 6 you can go to the FTP URL (ftp://domain.com/), then go to File -> Login As.

  5. #5
    Senior Member
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    Default

    The other URL shortcut to log in to a FTP account with IE is to use

    Code:
    ftp://username:password@myserver.com
    Last edited by Frank Hagan; 09-29-2007 at 10:38 AM. Reason: Turning off smileys so the colon shows in URL

  6. #6
    Administrator AndrewT's Avatar
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    Default

    Frank, yes, that works for the domain user that is setup for the account in WHM. However, addon FTP accounts (that are added via cPanel) have the full username in the format of user@domain.com, which is what kkbbzzaa was getting at.

    The web browsers cannot handle the "@" in the username properly in the URL. This is why it is recommended that you just use a FTP client. I'm not sure if IE 7 supports the method that I posted above nor have I looked into FireFox.

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