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Thread: 1/11/08 - cpanel39 Upgrade

  1. #1
    Administrator AndrewT's Avatar
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    Default 1/11/08 - cpanel39 Upgrade

    ATTN ALL customers located on cpanel39, please read and understand this entire thread thoroughly.

    On January 11th starting at around 5PM CST cpanel39 will be upgraded to new hardware.

    Instead of being on cpanel39, users will now be on cpanel66.

    Server: cpanel66.gzo.com - 74.86.230.4
    Shared Hosting IP: 67.228.55.48
    DNS #1: dns131.gzo.com - 67.228.55.49
    DNS #2: dns132.gzo.com - 67.228.56.1

    IMPORTANT
    Anyone that has custom nameservers or that has used the cpanel39 DNS IP addresses (70.87.46.165 and 70.87.47.160) for anything will need to update their entries to the new nameservers and IPs listed above.

    To avoid all possible downtime on your domains, do not make any DNS changes until we have confirmed here in the forums that the cpanel39 account transfers have been completed.

    Those that are using the cpanel39 gzo.com nameservers (dns39/dns40 or dns77/dns78) without IPs, do not need to change anything. They will be updated to the new IPs automatically.

    We advise all users to disable anything involving MySQL updates (order forms, forums, CMS, etc.) until it is up and running on the new server. This will avoid updates being lost during the transfer and ending up with a database that is out of sync. If this is not an option, you can leave everything active, cpanel39 will still be online for a few days following the upgrade. But you will be responsible for transferring any database updates that might be needed.

    Once again, if you have any questions or comments, please submit a trouble ticket.

  2. #2
    Administrator AndrewT's Avatar
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    Note that as a result of this upgrade you will no longer be able to access WHM on cpanel39.

    All cpanel39 customers should now be able to login to WHM on cpanel66 with the same login information as they used for cpanel39. Please do not do anything with this yet, however, as the domain accounts have not been transfered yet.

    If you login to the customer control panel and view your welcome e-mail, it should now list cpanel66 as your server.

    We're now transfering accounts from cpanel39 to cpanel66. This process may take 24 hours or so to complete.

  3. #3
    Administrator AndrewT's Avatar
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    These transfers are coming along very well. We hope to have this completed by early afternoon tomorrow at the latest.

  4. #4
    Administrator AndrewT's Avatar
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    All accounts have now been transfered. You should now change your DNS/nameservers to the new cpanel66 nameservers if necessary.

    You may need to re-install SSL certificates on the new server (cpanel66). If you purchased one from us simply submit a ticket and we can re-install it for you.

    If you're experiencing any HTTP or PHP related problems please see the information below.

    During this upgrade we will be using cPanel's newly stable EasyApache 3 (EA3). Doing so does result in some minor changes that you should take note of:

    1. Directory Indexes - The new default listing for directory index files is the following:

    Code:
    DirectoryIndex index.htm index.html index.shtml index.xhtml index.wml index.perl index.pl index.plx index.ppl index.cgi index.jsp index.js index.jp index.php4 index.php3 index.php index.phtml default.htm default.html home.htm
    If you happen to have more than one index file (which is generally not recommended) and need them to display in a different order then you will need to add a DiretoryIndex line to your domain's .htaccess file. For almost all users, this won't need to be changed.

    2. PHP AddHandlers - The correct AddHandler statements for PHP will be the following:

    For PHP 4:

    Code:
    AddHandler application/x-httpd-php4 .php
    Note that there is now a 4 on the end, prior to the upgrade it has been x-httpd-php for PHP 4.

    For PHP 5 it is the same as before:

    Code:
    AddHandler application/x-httpd-php5 .php
    PHP 4 will still be the default version used on all servers unless you specifically have your .htaccess file setup to use PHP 5 instead.

    If you encounter any further problems, please submit a trouble ticket.

  5. #5
    Administrator AndrewT's Avatar
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    HTTP on cpanel39 will be disabled on Saturday, 1/19/08. Please be sure that all DNS updates are made prior to that.

  6. #6
    Administrator AndrewT's Avatar
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    HTTP has been disabled on cpanel39. cpanel39 will be taken offline entirely on Saturday, January 26th.

  7. #7
    Administrator AndrewT's Avatar
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    cpanel39 has been taken offline completely.

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