Yeah, a referral program would be great.... I don't think you'll ever see anyone say, "No thanks, I'd rather not be compensated for getting you some more customers."
I'm glad that Andrew understands the principle that it is MUCH harder to get new customers than to retain current ones. I think this is why he puts such emphasis on customer support and server uptime. Not only will he keep current customers, but he'll get new ones with word of mouth advertising which is better than anything else. Of course, if support and uptime fell, the word of mouth can kill you just as quick... if not quicker!
For what it's worth, I referred my brother to my last hosting company and then I left because of terrible downtime, but now he's stuck there. Hopefully Andrew keeps up the job he's done thus far.
Here here for a referral program.
I'm glad that Andrew understands the principle that it is MUCH harder to get new customers than to retain current ones. I think this is why he puts such emphasis on customer support and server uptime. Not only will he keep current customers, but he'll get new ones with word of mouth advertising which is better than anything else. Of course, if support and uptime fell, the word of mouth can kill you just as quick... if not quicker!
For what it's worth, I referred my brother to my last hosting company and then I left because of terrible downtime, but now he's stuck there. Hopefully Andrew keeps up the job he's done thus far.
Here here for a referral program.
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