I have a customer who changed ISPs, and is now having trouble connecting to any of the sites on his server here (including any of my other customer's sites). Other customers of the same ISP (their neighbors) are not having a problem.
The weird thing is that when they do a tracert for their domain name, the IP address that it is looking for is the old Cpanel51 IP, 74.52.103.130. It should be resolving to Cpanel63, 74.86.90.185.
The only thing I can think of is the local computer's hosts file. Any other possibilities? They had a new router installed when they went to the new ISP, but they swear they haven't changed any settings in the router.
The weird thing is that when they do a tracert for their domain name, the IP address that it is looking for is the old Cpanel51 IP, 74.52.103.130. It should be resolving to Cpanel63, 74.86.90.185.
The only thing I can think of is the local computer's hosts file. Any other possibilities? They had a new router installed when they went to the new ISP, but they swear they haven't changed any settings in the router.
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