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Thread: Suggestions on FTP issues

  1. #1
    Senior Member Jonathan's Avatar
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    Default Suggestions on FTP issues

    Hiya all,

    So its been awhile since I've made any changes to my 1 website that I still
    have. I went to connect with my FTP and it would not connect. I have:
    • Verified username and password
    • Tried a new FTP program
    • Tried three (3) internet connections to ensure that wasn't it
    • Tried both my cPanel user/pass and tried to add @domain.com
    • Checked my Firewall and the 2 programs I tried were not blocked.


    I just want to see if anyone else have ever ran into this problem or had any
    suggestions on basic stuff that I may have over looked... the two FTP programs
    that I have tried are CoreFT and CoffeeCup FTP.
    "How can someone be so distracted yet so focused?"
    - C

  2. #2
    Administrator AndrewT's Avatar
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    Default

    Please go ahead and submit a ticket and include the complete login information (server, user, pass) that you are using.

  3. #3
    Senior Member Jonathan's Avatar
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    Quote Originally Posted by AndrewT View Post
    Please go ahead and submit a ticket and include the complete login information (server, user, pass) that you are using.
    Will do. Thank you.
    "How can someone be so distracted yet so focused?"
    - C

  4. #4
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    Was the issue resolved? Anything that will help out others in similar situations or such?
    Hosting at Dathorn since March 2003!

    My Interwebs speed on Charter Cable!

  5. #5
    Administrator AndrewT's Avatar
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    Yep. It was just a case of incorrect login information which isn't always obvious. Your WHM password will allow you into an account's cPanel but this will not work for FTP.

  6. #6
    Senior Member Jonathan's Avatar
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    Quote Originally Posted by AndrewT View Post
    Yep. It was just a case of incorrect login information which isn't always obvious. Your WHM password will allow you into an account's cPanel but this will not work for FTP.
    Yep. I'll admit its been awhile since I've really worked on this particular
    site and I did not realize I was using my WHM password to log into cPanel.
    But now a port issue is holding me up. I haven't had time to call my ISP to
    figure it out since Andrew helped spot that it appears 21 is blocked.

    Oh well. It'll have to wait til next month when I get back from NY again.
    "How can someone be so distracted yet so focused?"
    - C

  7. #7
    Administrator AndrewT's Avatar
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    This is not an issue with Port 21 being blocked (since you are able to connect initially) but with other ports apparently being blocked. FTP uses a large number of ports due to the way that it functions. As in your ticket I highly recommend using SFTP. It is far more secure and does not have such a problem, it simply operates over the SSH port (22).

  8. #8
    Senior Member Jonathan's Avatar
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    Quote Originally Posted by AndrewT View Post
    This is not an issue with Port 21 being blocked (since you are able to connect initially) but with other ports apparently being blocked. FTP uses a large number of ports due to the way that it functions. As in your ticket I highly recommend using SFTP. It is far more secure and does not have such a problem, it simply operates over the SSH port (22).
    Ahh, gotcha. I'm sorry- misunderstood initially. My mind is on a million
    different things with work and all. Then with the whole flying and traveling
    thing tossed in the mix (I hate flying)... well, just not a good
    "How can someone be so distracted yet so focused?"
    - C

  9. #9
    Administrator AndrewT's Avatar
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    No worries. I just wanted to clarify so you weren't trying to fix a problem that didn't exist.

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