Results 1 to 10 of 19

Thread: MySQL down on cpanel78

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Junior Member
    Join Date
    Mar 2004
    Location
    UK
    Posts
    26

    Default MySQL down on cpanel78

    MySQL is down on cpanel78 which affects any site running a shop, blog, app etc.

    I've submitted a ticket but it's been like this for several hours and my clients are complaining.
    Dathorn are normally very prompt at resolving issues but I'm yet to receive a technical response?
    Is there a major problem?
    Last edited by ceeb; 06-01-2012 at 10:43 AM.

  2. #2
    Junior Member
    Join Date
    Mar 2004
    Posts
    28

    Default

    Same here. Reported two hours ago and web have no information about the problem. Our websites are all down

  3. #3
    Junior Member
    Join Date
    Mar 2004
    Location
    UK
    Posts
    26

    Default

    My ticket's been escalated to senior support and I realize it's very early in the US, but it'd be good to have a response?

  4. #4
    Junior Member
    Join Date
    Jul 2005
    Posts
    17

    Default

    Anyone had any responses to tickets submitted? I noticed on the home page the real-time ticket response is 30 minutes (whereas it's normally less than 10). I've gone past that now, so just wondering if anyone is getting a response.

  5. #5
    Junior Member
    Join Date
    Mar 2004
    Location
    UK
    Posts
    26

    Default

    I submitted my ticket over four hours ago.

    It was escalated around 20 minutes later but I've not heard anything since then.
    My UK clients have lost almost a day's trade.

    I've had good service from Dathorn for many years and they normally respond within minutes. I'm concerned.

  6. #6
    Junior Member
    Join Date
    Jul 2005
    Posts
    17

    Default

    Just received an update from Andrew. The raid array is being worked on, so hopefully resolution will be soon.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •