MySQL down on cpanel78

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  • ceeb
    Junior Member
    • Mar 2004
    • 26

    MySQL down on cpanel78

    MySQL is down on cpanel78 which affects any site running a shop, blog, app etc.

    I've submitted a ticket but it's been like this for several hours and my clients are complaining.
    Dathorn are normally very prompt at resolving issues but I'm yet to receive a technical response?
    Is there a major problem?
    Last edited by ceeb; 06-01-2012, 11:43 AM.
  • mIDO
    Junior Member
    • Mar 2004
    • 28

    #2
    Same here. Reported two hours ago and web have no information about the problem. Our websites are all down

    Comment

    • ceeb
      Junior Member
      • Mar 2004
      • 26

      #3
      My ticket's been escalated to senior support and I realize it's very early in the US, but it'd be good to have a response?

      Comment

      • justoneguy
        Junior Member
        • Jul 2005
        • 17

        #4
        Anyone had any responses to tickets submitted? I noticed on the home page the real-time ticket response is 30 minutes (whereas it's normally less than 10). I've gone past that now, so just wondering if anyone is getting a response.

        Comment

        • ceeb
          Junior Member
          • Mar 2004
          • 26

          #5
          I submitted my ticket over four hours ago.

          It was escalated around 20 minutes later but I've not heard anything since then.
          My UK clients have lost almost a day's trade.

          I've had good service from Dathorn for many years and they normally respond within minutes. I'm concerned.

          Comment

          • justoneguy
            Junior Member
            • Jul 2005
            • 17

            #6
            Just received an update from Andrew. The raid array is being worked on, so hopefully resolution will be soon.

            Comment

            • ceeb
              Junior Member
              • Mar 2004
              • 26

              #7
              Let's hope so. The server's just gone down so perhaps a restart/reboot is in progress?
              I guess Andrew's just arrived?

              Comment

              • mIDO
                Junior Member
                • Mar 2004
                • 28

                #8
                I received the update from Andrew too. Appartently the server is now down. I hope it can be fixed soon. The lack of information is not the way Dathorn usually works but I'm sure they have some good reason, so we have to wait to get it fixed. The downtime time is now 5 hours ;(

                Comment

                • mIDO
                  Junior Member
                  • Mar 2004
                  • 28

                  #9
                  They are working on it but haven't further information for us.

                  Comment

                  • felipe808
                    Senior Member
                    • Mar 2004
                    • 111

                    #10
                    cpanel 72 is down...for at least 2 hours now...don't like the sound of this

                    something big must have happened... gotta wait it out.

                    Comment

                    • AndrewT
                      Administrator
                      • Mar 2004
                      • 3653

                      #11
                      First and foremost, I have to apologize for the lack of updates. While the forums certainly won't take priority in an issue like this, many tickets did go unanswered for quite some time. To say it has been hectic here this morning would be a huge understatement. Rest assured that we are continuing to work on this and get your server back online as soon as possible.

                      Comment

                      • mIDO
                        Junior Member
                        • Mar 2004
                        • 28

                        #12
                        Thanks for keeping us updated. I hope it can be restored with no data loss. The problem is bigger for us now because at this moment is not only MySQL but the entire server wich is down ;(
                        Anyway, I'm pretty sure that you and your team are doing the best to fix it as soon as possible. Despite this problem, I'm still "in love" with Dathorn

                        Comment

                        • felipe808
                          Senior Member
                          • Mar 2004
                          • 111

                          #13
                          cpanel 72 is back up...thank you..!

                          Comment

                          • mIDO
                            Junior Member
                            • Mar 2004
                            • 28

                            #14
                            Andrew, is everything OK or you are still working on it?

                            Comment

                            • mIDO
                              Junior Member
                              • Mar 2004
                              • 28

                              #15
                              From Andrew: An update will be coming shortly.

                              Comment

                              Working...