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Thread: MySQL down on cpanel78

  1. #1
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    Default MySQL down on cpanel78

    MySQL is down on cpanel78 which affects any site running a shop, blog, app etc.

    I've submitted a ticket but it's been like this for several hours and my clients are complaining.
    Dathorn are normally very prompt at resolving issues but I'm yet to receive a technical response?
    Is there a major problem?
    Last edited by ceeb; 06-01-2012 at 11:43 AM.

  2. #2
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    Same here. Reported two hours ago and web have no information about the problem. Our websites are all down

  3. #3
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    My ticket's been escalated to senior support and I realize it's very early in the US, but it'd be good to have a response?

  4. #4
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    Anyone had any responses to tickets submitted? I noticed on the home page the real-time ticket response is 30 minutes (whereas it's normally less than 10). I've gone past that now, so just wondering if anyone is getting a response.

  5. #5
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    I submitted my ticket over four hours ago.

    It was escalated around 20 minutes later but I've not heard anything since then.
    My UK clients have lost almost a day's trade.

    I've had good service from Dathorn for many years and they normally respond within minutes. I'm concerned.

  6. #6
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    Just received an update from Andrew. The raid array is being worked on, so hopefully resolution will be soon.

  7. #7
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    Let's hope so. The server's just gone down so perhaps a restart/reboot is in progress?
    I guess Andrew's just arrived?

  8. #8
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    I received the update from Andrew too. Appartently the server is now down. I hope it can be fixed soon. The lack of information is not the way Dathorn usually works but I'm sure they have some good reason, so we have to wait to get it fixed. The downtime time is now 5 hours ;(

  9. #9
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    They are working on it but haven't further information for us.

  10. #10
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    Default cpanel 72 is down...for at least 2 hours now...don't like the sound of this

    something big must have happened... gotta wait it out.

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