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Thread: Outbound Email Going to Spam

  1. #1
    Junior Member
    Join Date
    Dec 2004

    Default Outbound Email Going to Spam

    I own a catering business and we rely on quotes coming from our website. I recently found that some customers never saw our replies because they were flagged as SPAM. Normally the process is for someone to send a response via Contact Form 7 within WP. We then reply to that email. I thought that had something to do with it (the customer's original email didn't originate at their ISP).

    However, we recently sent a customer an email that didn't originate with the website and it went to the customer's SPAM box (RoadRunner ISP). We simply drafted up and sent the email from RoundCube. I've looked at the email and don't see anything questionable. There are no links, no attachments. We did CC a different email address on our domain, but that doesn't seem a logical reason to flag it.

    I checked our domain name on and don't see it listed on any blacklists. I do see it on a BACKSCATTERER list. Can that cause my email to go to SPAM? Any thoughts?
    NYC Caterers by Epicurean Creations

  2. #2
    Administrator AndrewT's Avatar
    Join Date
    Mar 2004
    Tulsa, OK


    The most likely cause would certainly be the message content itself. Our mail servers are not black listed nor do they have poor reputations, etc. The Backscatterer listing would not be related and will drop off, for one, but email will not be sent from the IP address that you likely looked up anyways. It really would be best if you submitted a ticket to let us know the domain in question so that we can check your SPF record. A SPF soft fail could easily cause the mail to get tripped up. A SPF pass can even help too.

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