Account suspended

[Chazz Layne]

Same problem here, although I did get a notice that it was suspended due to "excessive resource usage" from Andrew. I hadn't yet opened a trouble ticket as I was in communication with Andrew on the matter. However, it's now been 5 hours, the account is still suspended (even though I offered to remove the offending script until we fix it from the beginning), and I've now lost literally thousands. My clients are f****** p***ed right now, for lack of better terminology. There is time-critical content hosted on the suspended account that is now unavailable to their customers. I'll be lucky if I am able to maintain the clients in question after this.

I'm opening a trouble ticket now to try and at least get the suspension lifted enough that content will show again for my clients, but at this point we are forced to look into alternate hosting providers. We can't afford the downtime it causes every time we start to actually use the resources we've been paying for the last year or so.

[AndrewT]

I generally refrain from ever posting in this forum, in fact this is the first time ever. But I split this thread from the other one as this is entirely unrelated.

This domain was overloading the server and was suspended. You were sent an e-mail explaining this. Your reply e-mail was responded to 1 hour and 12 minutes after it was received, as this is not the quickest way to reach us. Your trouble ticket was taken care of in 14 minutes resulting in the domain being unsuspended. I really do not see anything wrong with this situation at all.

If you have a domain that is causing problems on the server to the extent that it is affecting everyone else on the server, you shouldn't expect anything less than it to be suspended.

[Jonathan]

We can't afford the downtime it causes every time we start to actually use the resources we've been paying for the last year or so.

Regards to the "using the resources we've been paying for" comment--

Who said you've been suspended for using the resources?
I myself define "resources" to be space, bandwidth, and the use of
cPanel for a varity of things, including MySQL Management, etc.

However, the most likely reason you've been suspended for
"excessive resource usage" usually means the server load.

High server loads means horrible quality for the rest
of the customers on that one server.

[Dan]

There is time-critical content hosted on the suspended account that is now unavailable to their customers. I'll be lucky if I am able to maintain the clients in question after this.

My personal recommendation to you if this is truly the case is to not go with a shared hosting solution.

I am sorry to anyone who takes offense at my saying that but I think you will all agree, if there is a website with content THAT critical it should not be in a shared hosting environment.

[Jonathan]

My personal recommendation to you if this is truly the case is to not go with a shared hosting solution.

I am sorry to anyone who takes offense at my saying that but I think you will all agree, if there is a website with content THAT critical it should not be in a shared hosting environment.

I agree with Dan, if it is that important and critical,
why not get a dedicated solution?

[Ihost]

I would tend to agree with the others. IF content being down for a few hours is likely to cost you 'thousands', then that would suggest that it is making you thousands.

If that be the case, then a managed dedicated solution should be within your budget.

In a shared environment, no one user is entitled to adversely affect all of the other users on the server.

[rod]

you are receiving a 13 dollars service, never never forget that

[Jonathan]

you are receiving a 13 dollars service, never never forget that

Well, not nessarly.. who said its the basic package?
It may be the corporate one or some other than the basic.

[gloint]

Dedicated Server

I am going to key in on this subject since I have had many many many domains suspended with Andrew for Excessive Resource usage. I only have a few accounts left here on Dathorn since I have switched most of my accounts to dedicated servers. If you are going to run heavy scripts or have heavy email usage go to a dedicated server. You will thank me for this. Now I have my email on one server and its only hitting about 12% usage and thats with over 500,000 emails coming and going a day. In a shared enviroment that say had 20 people on it I was bogging down the resources for that person. Now I am all by my lonesome not hurting anyone and not worrying about my accounts getting suspended. If you are going to have light traffic to your website or no scripts that resource intensive then the shared approach is what you should be looking at. But if you are a resource hog like me get your own servers.

[Joe]

My Account has also been Suspended without notice

My account is maintained for a national trade association. The website has been suspended, apparently for days (I have been out of town for a week and had not checked it). I had received no notice or any indication whatsoever that the account was to be suspended. It is a small web site with minimal resource use. I have been trying since yesterday via email (customer-service@dathorn.com) to find out why the account has been suspended, so far to no avail after 24 hours. I am now trying via a trouble ticket using another account I have with Dathorn. Lucky I have the other account, otherwise I would have little alternative. I find this very disturbing. I host 8 websites via Dathorn and am now getting worried about the others.

[Jonathan]

You said that, as if the entire account (not just the domain)
was suspended; are you sure its not because of this: http://forums.dathorn.com/showthread.php?t=7 ?

[Dan]

My account is maintained for a national trade association. The website has been suspended, apparently for days (I have been out of town for a week and had not checked it). I had received no notice or any indication whatsoever that the account was to be suspended. It is a small web site with minimal resource use. I have been trying since yesterday via email (customer-service@dathorn.com) to find out why the account has been suspended, so far to no avail after 24 hours. I am now trying via a trouble ticket using another account I have with Dathorn. Lucky I have the other account, otherwise I would have little alternative. I find this very disturbing. I host 8 websites via Dathorn and am now getting worried about the others.

Hello Joe,

Have you checked the domain in your WHM to insure that it simply didn't exceed the allotment of resources you assigned it?

[aqi]

I agree with keeping a close eye on system usage and looking out for the community, but i don't see why

"your account has been suspended for X reason"

could not be


"your site is causing X problem because of X, i'm afraid it will have to be moved elsewhere, you have X days/hours to do so from the time of this email/notice"

?

[AndrewT]

I agree with keeping a close eye on system usage and looking out for the community, but i don't see why

"your account has been suspended for X reason"

could not be


"your site is causing X problem because of X, i'm afraid it will have to be moved elsewhere, you have X days/hours to do so from the time of this email/notice"

?

That is how it is done when that is possible. But when an account is abusing the server such that it is severely affecting other customer's performance we cannot and will not allow it to continue. That's the bottom line.

[(1VB)geroxx]

Dont know about this guy... but another account has been:

This Account Has Been Suspended
Please contact the billing/support department as soon as possible.

Whats the deal?

http://www.1st-vets.us