Everything is fine until a problem happens ...

[Grunfeld]

A solution is maybe ask here on the board if someone else might be interested in sharing a dedicated server for more resourced based sites like yours ...

[AndrewT]

Let me see if I am reading this correctly you are sending the email to the main reseller account set up by dathorn, and not to the individual contact for each domain under our reseller accounts.

Am I correct in assuming this? or am I wrong?

That is absolutely correct. We are responsible to the reseller that purchased their account from us, that is who we notify. If we started e-mailing our customer's customers, this would obviously pose a problem. Furthermore, they are to obtain support from you as the reseller, not us.

[ChrisTech]

I too have my share of suspension problems. After the most recent one, i realised that Dathorn, is not for high traffic portals where MySQL calls are high due to forums and such.

I was hoping that the VPS idea was the pefect solution to this limitation but it was scrapped and dedicated servers might be out of my budget.

I love the uptime and the fast response time, but my requirements have forced to me look elsewhere. Dathorn is a good environment for sites to start, but not to grow, which is something that all portal developers hope to see.

No offense, but just my 2 cents.

You can grow, but only to a certain extent. That would be the same for all shared servers.

By the time you hit that extent, you should be making a fair amount off advertising or such to help the purchase of a dedicated server or VPS.

[dis5085]

That is absolutely correct. We are responsible to the reseller that purchased their account from us, that is who we notify. If we started e-mailing our customer's customers, this would obviously pose a problem. Furthermore, they are to obtain support from you as the reseller, not us.

Andrew,

All of the times I was suspended by Dathorn, I was never notified by email or otherwise. I had been contacted by the client about email or website working and had to send a request in and wait for a response. I have all my emails saved from the first time I started using Dathorn and none of them have suspension notifications in them. Can you please inform us of where we need to sign up for this service.

[AndrewT]

I apologize if that may have happened, it certainly shouldn't have. You have not had a domain suspended by us since last November. We do not keep old e-mails for that long to even check.

As I mentioned above, the e-mails are sent to the address that you have listed in the customer control panel. There is nothing that you need to signup for or anything like that.

[thewave]

I apologize if that may have happened, it certainly shouldn't have. You have not had a domain suspended by us since last November. We do not keep old e-mails for that long to even check.

As I mentioned above, the e-mails are sent to the address that you have listed in the customer control panel. There is nothing that you need to signup for or anything like that.

I have a suggestion about suspension notification. While I don't doubt that the reseller was notified by DIS, email can occasionally be unreliable. Since phone notification might be cost restrictive and problematic, how about adding a secondary email contact. When a suspension is triggered, both addresses would receive notice.

This may help to minimize slow, or failed notification. Users could specify a main address and perhaps a cellular email as suggested earlier.

[AndrewT]

We have several customers that enter two e-mail addresses separated by a comma or semi-colon (don't remember which exactly, but it does work).

[thewave]

Thats great. Is there any way to test which works - comma or semicolon. Or will both?

[AndrewT]

I just tested it myself, it's the comma that works.