Experience of a Newbie during file migration to Dathorn

[peteraloha]

Hi,

Just a brief testimonial to my initial experience with Dathorn:

1) The response time to trouble tickets is simply something I have never experienced: Most businesses send you an automated response that they will respond within 24 hours. Dathorn responds often within minutes with the answer to the question or the solution to the problem. I am thrilled about that!

2) I feel quite vulnerable when dealing with hosts, as I am striving for excellence in customer care, and I can only achieve that with an upstream provider that supports my values and ambitions.

3) There is many areas I still need to learn, and with a customer support style such as what Dathorn has been demonstrating, I am learning quickly to handle issues that area essential to handle.

I shall share more later, now I return to complete my "move in" with Dathorn, where I can hopefully enjoy a model of customer service that I am delighted about!

Thank you Dathorn!

Peter Reck

[Grunfeld]

Welcome and you WILL enjoy your time with Dathorn, it's great and you will have little troubles.... that you can be sure of ....

[peteraloha]

Since you mention it..................

Thank you VERY much for assuring me that I made the right choice!

I was just thinking about the web, and how it offers wonderful options and opportunities, and yet, seems to be challenged by so many who are going about their needs in ways that makes life harder for most of us.

In that vein, I honor to support a group like Dathorn, that apparently has made it their goal to be different. Thus far, from where I am, the difference is in the ongoing intent to provide resolutions to occuring situations.

I know you don't always have the time to teach and show your clients how to handle their affairs on their own. When you do have a moment, I appreciate it if you even just include a link to a tutorial or an article in the forum which I might take a look at. That way, I only use your time when I am really at my wit's (spelling?) end, and don't waste your time on issues I can easily handle if I just take the time to learn to protocol for it.

Thank you all for your GREAT work!

Peter

[russellg]

This Forum is the Tutorial

include a link to a tutorial or an article in the forum which I might take a look at.
Peter

Andrew, the admin, is providing a top notch server environment.
The reason that the response to Trouble Tickets is so fast is that he does not offer help on webdesign and programing issues.
He does respond to forum topics sometimes, but mostly if someone is giving faulty help or if that message indicates that you need to submit a trouble ticket.

Forum members, his customers will respond to almost all requests for tutorial help.
You can also search for a keyword that would appear in your help request topic.