Network Solutions Weekend Ordeal
About six months ago one of my customers registered their domain name through Network Solutions. This was before I knew the customer so I was not there to stop them. Here is my story about my weekend’s fun and games. I’m sure glad this is the only customer I have with Network Solutions.
On Friday afternoon I tried to switch the DNS of one of my client’s domains to my hosting account since I had just finished their website. I did it Friday evening so I would not disrupt their email during business hours. They had their email hosted by Network Solutions but wanted to switch to me.
When I made the DNS switch I knew something did not seem correct but I figured I would deal with it Saturday morning if it still did not work. On Saturday morning it still did not work so I called and the very friendly, knowledgeable support knew there was a problem and did the appropriate action of forwarding it to the tech teem to fix. But the techs don’t work on weekends. I could not believe that there was no one available (not even on call) to fix an error such as this during the weekend.
Instead of their system switching DNS servers, it deleted them altogether. I could not even put the old ones back in to get even the old (email hosted by Network Solutions) email working again. During the weekend the domain propagated with no name servers so when Monday came my customer did not have any email of any kind all day. This company relies heavily on email and it severely crippled their company for an entire day. They even had their customers calling to tell them that their email did not work. This was a VERY bad situation and did not make my company look good.
The worst thing of the entire situation was that I knew Saturday morning exactly what was going to happen on Monday. There was plenty of time for Network Solutions to get this situation resolved so that my customer would have email on Monday. This situation in my viewpoint was completely unacceptable. They should have someone on call during the weekend to fix situations such as this.
I had to try to explain to the customer that it was not me or my company that made the error. Everything is OK now but I’m still on pins and needles with them. They did not believe that such a large company such as Network Solution could make an error.
I was so worried over the entire weekend that it made me sick… I was just completely frazzled after Monday and I don’t believe I had any weekend at all and it’s only Tuesday. When situations like this happen I wish I never got into this internet thing. But such is life I guess and it could have been worse… the customer could have drove over (about 2 miles away) and cut my head off!
On Friday afternoon I tried to switch the DNS of one of my client’s domains to my hosting account since I had just finished their website. I did it Friday evening so I would not disrupt their email during business hours. They had their email hosted by Network Solutions but wanted to switch to me.
When I made the DNS switch I knew something did not seem correct but I figured I would deal with it Saturday morning if it still did not work. On Saturday morning it still did not work so I called and the very friendly, knowledgeable support knew there was a problem and did the appropriate action of forwarding it to the tech teem to fix. But the techs don’t work on weekends. I could not believe that there was no one available (not even on call) to fix an error such as this during the weekend.
Instead of their system switching DNS servers, it deleted them altogether. I could not even put the old ones back in to get even the old (email hosted by Network Solutions) email working again. During the weekend the domain propagated with no name servers so when Monday came my customer did not have any email of any kind all day. This company relies heavily on email and it severely crippled their company for an entire day. They even had their customers calling to tell them that their email did not work. This was a VERY bad situation and did not make my company look good.
The worst thing of the entire situation was that I knew Saturday morning exactly what was going to happen on Monday. There was plenty of time for Network Solutions to get this situation resolved so that my customer would have email on Monday. This situation in my viewpoint was completely unacceptable. They should have someone on call during the weekend to fix situations such as this.
I had to try to explain to the customer that it was not me or my company that made the error. Everything is OK now but I’m still on pins and needles with them. They did not believe that such a large company such as Network Solution could make an error.
I was so worried over the entire weekend that it made me sick… I was just completely frazzled after Monday and I don’t believe I had any weekend at all and it’s only Tuesday. When situations like this happen I wish I never got into this internet thing. But such is life I guess and it could have been worse… the customer could have drove over (about 2 miles away) and cut my head off!
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