Anyone else have trouble getting responses to tickets today

[ray]

Hi,

Andrew does a great job, without a doubt. However this cpanel 14 upgrade went bad for us and our customers.

Our issue is that the DNS/cname settings do not get transferred with the upgrade... I have submitted a ticket on this 9 hours ago, and still have not got any help? Do they work on Saturday's?

Unfornately, we can not change them ourselves, b/c it is locked.

If anyone knows how I can get help, I would appreciate it... my customers are fuming!! Their sites having been down all day.

[ray]

Is there a phone number for emergencies with Dathorn at all?

[sdjl]

There's no contact number, no.
You could try emailing andrew direct.

David

[Grunfeld]

I would be surpised that a trouble ticket didn't get an answer in 9 hours... however I am sure Andrew will respond to this.....

Please see other post ... I went through upgrade on 17 ... and didn't have that issue ... down time yes ... pain in the butt yes ...overall the end result overall better performance....

[ray]

Andrew is back, and working on my case...

[AndrewT]

Once again, Ray, I apologize for the confusion and delay in getting this resolved. This should have been taken care of by one of the other techs and this will be addressed accordingly.