spamassasin marking benign email as spam

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  • zenfort
    Member
    • Mar 2004
    • 42

    #1

    spamassasin marking benign email as spam

    I'm getting the most benign emails marked as spam.
    I never had so many regular emails marked as spam before.
    My clientexec notifications of client signups (from another host server) get marked as spam.

    =====
    X-Spam-Report: Spam detection software, running on the system "sa01.gzo.com", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Dear Support Member, This E-mail confirms that there has been a new signup via the ClientExec signup script. View the details of this signup online at https://clients.fortuneworks.net/support [...] Content analysis details: (5.5 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 HTML_MESSAGE BODY: HTML included in message 1.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts 2.8 WHOIS_PRIVPROT URL registered to WHOIS Privacy Protection [URIs: clientexec.com] 1.1 HTML_MIME_NO_HTML_TAG HTML-only message, but there is no HTML tag
    X-Spam-Score: 55
    X-Spam-Status: Yes, score=5.5
    ======

    I have also never received some email that may have been marked over my threshold for deletion - that I couldn't whitelist. I had to have a client send the email to a different hosting account.

    Is there some way to hook up an alias so we can whitelist email so the headers don't get rewritten?
  • AndrewT
    Administrator
    • Mar 2004
    • 3656

    #2
    With SpamAssassin enabled on the domain it will automatically rewrite the e-mail subject if it is scored with a 5 or higher. You can adjust your auto-delete rule in cPanel to delete on whatever score you want, however. Just make sure you are using one of the X3 or RVSkin themes for all of the latest features that are available.

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