Email file space used 19 times actual

[Denver Dave]

I did submit a trouble ticket and I thought I'd post here in case others have run into this issue.

CPanel disk space usage shows 379 MB used by email, yet the manage emails screens
show less than 20 MB used and the total quota is 60 MB. (I may up the allotment tonight)

How do we find the space being used so we can evaluate?

[ZYV]

Try "man du".

[russellg]

There is a place where you administrate in cpanel/mail that allows you to click and see your email storage on each account.
Use Webmail to view your emails. If you delete emails you will have to empty Trash or the files will build up.
I use Gmail to read them and control Spam but you will have to empty on Cpanel or run Outlook Express every few days to get the files out of storage so they won't build up.

[Denver Dave]

It turns out that the CPanel Email usage screen with the quotas does not seem to count email in the trash folder. My client has 20,000 emails in the trash folder.

There must be an option to delete from trash after x days, but I sure can't see it. I also can't seem to find a way to empty the entire trash..... looking again ..... don't see anything or an empty trash icon.

Guess I'll change the display to 1,000 emails and whack them from the trash folder, if that works. <sigh> Can't do 1,000 - doing 500 at a whack. ...

OK, I'm done and file section disk space manager confirms the space is freed up. Bet I have this issue with some other clients. There must be a setting somewhere so I don't have to manually clear the trash ???????

Dave

[ZYV]

Which front-end are you using? You can empty the whole trash at once via Roundcube, but I'm not sure whether it has auto-pruning or not. Horde has auto-pruning, but I'm not sure whether you can empty the trash bin in one click :-)

I guess the easiest way around would be to cron a script that deletes the message files from trash if they are older than 1 month or something like that.

[zjustin]

I am having the same issue too
I would like to auto-purge the .trash folder and even the domain's main inbox account.

is there a way?

[AndrewT]

There is no way to configure this in cPanel. This is the responsibility of the end-user or mail client.

[ZYV]

Hmmm... aren't the trashed messages stored somewhere in the ~/ so that you can cron something the regularly deletes them ?

[AndrewT]

Yes, they are in ~/mail/ so you could set up a cron job. Though I don't really think that is a great idea nor is it very user friendly to setup for most. Ultimately the users should be managing their own trash folders (IMO), either manually or as automatically configured in their email client.