Inconsistent e-mail issues

[conard]

I'm on cpanel24 (if this matters) and some users are getting inconsistent e-mail issues. Others with the same account are fine. The 2 users having issues are both using Road Runner as their ISP. The issue they are having in not receiving all their e-mails at random times sent from random people. They have plenty of server space and bandwidth. Advice?

Thanks,
Steve

[Andy]

How do you know they are not getting all there emails?

Sounds like just a delay in the email from server to server.

[conard]

Because they have clients saying they e-mailed them or sent themselves test messages. Sometimes they get them, sometimes they don't. Strange.

[Andy]

Are the senders getting any error msg's back from server?

Do your clients have any rules or filters setup?

Does anyone else have access to the emails?

Its really hard to say why this is would be happening.

[conard]

No errors. Just not getting random e-mails.

No rules or filters.

No, just them.

Could it be an ISP issue?

Thanks!

[Andy]

Its really hard to say. Receivers are not getting emails, and senders are not getting errors back.

Have the senders request a read and or delivery reciept.
It could be lost, I have seen that before, (only a few times).

Sounds like a filters or a sort option. I get calls like this all the time. I will get told that they are not getting or are missing emails. I would connect to there PC and turn off the filter or sort emails by date received and there they are.