Email Time

[retro]

A client has been complaining that their email times are off... for instance:

A friend in the same time zone sends an email at 4:00pm, the client receives it at 4:05pm, but Outlooks reports that the email was sent at 3:00pm. I looked for somewhere to adjust the times in both Outlook and on the server but couldn't find anything. Any ideas or do I just tell them to deal?

[Jonathan]

I think its an "deal with it" thing; I suspect its set
using the Server Time, which was probably set when cPanel got installed.

[Frank Hagan]

The email header will show the time:

Received: from postbox.myisp.com (smtp.myisp.com [111.208.131.20])
by daedalus.cc.uic.edu (8.9.3/8.9.3) with ESMTP id SAA01839
for <judygs@uic.edu>; Wed, 6 DEC 2000 18:38:48 -0600 (CST)

That's the mail server time from the sending server, I think. So if your client is complaining that he is receiving email with a header with the wrong time, its not your server's fault, but the sender's problem. If his emails are going out with the wrong time, then it is your server's fault.

You can log in via SSH and issue the "date" command to get your server's date and time. It should be CST, since the server is in TX. You could also log in to Horde and send an email to yourself and view the headers.

If its off, then I would submit a trouble ticket.

[Dan]

I've seen this before, have them check to make sure that the computer is set to use daylight savings time.

[retro]

Fixed

Ok got them all fixed up. Apparently it was an error with daylight savings time not being enabled. I guess they hadn't had the computer long enough to notice that it was not automatically adjusting for daylight savings time and somehow that ended up with their computer being set to an hour ahead of what it was supposed to be, because when they finally enabled daylight savings then the system time jumped ahead an hour... confusing stuff lol... anyway, thanks guys!