Resource Consumption, Fear and Woe

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  • Courtly
    Member
    • Sep 2004
    • 35

    #1

    Resource Consumption, Fear and Woe

    Stumbled upon this thread by complete accident.

    Now I can see why a recent question I made about 'yellow-light' warnings was dismissed fairly quickly.

    I have to wonder, why the "FAQ" section doesn't have (A) detailed instructions on how to monitor your server for your own server consumption (cpu cycles, threads), and what would be considered 'too much', and (B) detailed notes for designing PHP scripts that will self-govern so as not to disintegrate under increasing load.

    Obviously, there are many users here, who (on reading that above-mentioned thread and others) are not worried about the popularity of their sites leading to a catastrophic breakdown. So I have to ask: "why not?" I've read these posts, I am convinced this isn't bravado. Nor do I feel they mean that they have no fear that any of their sites will ever become popular.

    So what is it? Has their design included and confronted that potential? Are they somehow able to remain constantly informed as to their resource consumption, and do they know when that consumption reaches warning zones, and have they built site-hobbling switches, ready to throw at a moment's notice, to prevent account suspension? If so, HOW? Can their help be enlisted, even at a cost, to help other more junior Dathorn customers avoid the risk of being crushed under the weight of their own popularity?

    I'm not new to site design, but I *AM* new to load estimation. I have a number of projects under works, (as do most of us, I'm sure) where the eventual goal is success and popularity and moving to dedicated hosting. The question is WHEN. Too soon and you waste money and increase risk. Too late, and (from obviously long and painful history) you risk suicide as your site collapses ungracefully when your Dathorn account is suspended with harsh cold non-customizeable warm fluffy fully-customizeable error messages.

    So, obviously, I'm worried as all hell. I have NO ability to determine where this point will be, NO ability to assess what is 'normal', and what is 'dangerous' levels of usage. I feel like I'm living in that infamous flies-in-the-bell-jar experiment, where the flies double in number every hour... and no alarms are tripped for days, until the flies take up 25% of the bell jar, at which point they have 2 hours left until they've filled the jar.

    I understand Andrew's position with regards to the cut-offs of spiked users. Obviously, the "Slashdot" | "PennyArcade" | "CNN" effect will do that. And I feel for the site admin whose site gets smashed onto the rocks of popularity without sufficient warning. But there's nothing that can be done about that, really. Andrew does what needs to be done for the rest of the customers.

    But for a site spreading by word of mouth, growing steadily and slowly, without a sudden spike, there STILL doesn't appear to be any facility in place to either get an automated warning, or to give customers the tools to warn themselves, when the site is APPROACHING danger levels. It seems that even that sort of user may simply wake up one morning to a suspended account, and admonitions that they should have somehow seen it coming.

    So how can I get this? I don't want to live in fear and ignorance any longer. Please, help!
    Last edited by Courtly; 09-28-2004, 03:51 PM. Reason: Corrected by Andrew (Thanks!)
    Ok, you guys start coding.
    I'll go find out what the customer wants.
  • halyfax
    Senior Member
    • Mar 2004
    • 124

    #2
    Originally posted by Courtly
    when your Dathorn account is suspended with harsh cold non-customizeable error messages.
    You can customize your suspension page in your WHM to suit your needs

    Comment

    • Courtly
      Member
      • Sep 2004
      • 35

      #3
      I had thought that only affected accounts set up by you, which you suspended through your WHM.

      Does it also affect your pages if Andrew suspends your account? Other posts (granted, they were from this spring) seemed to suggest that this custom account suspension page didn't apply to your own account being suspended.
      Ok, you guys start coding.
      I'll go find out what the customer wants.

      Comment

      • AndrewT
        Administrator
        • Mar 2004
        • 3655

        #4
        The page that you customize for it works for all of your accounts if you do it properly. You need to FTP to the server with your dis#### username and place it in /public_html/suspended.page/

        Comment

        • Courtly
          Member
          • Sep 2004
          • 35

          #5
          Ah! Thanks for clearing that up!

          The rest of the post still applies though. I feel somewhat lost and awash, and I don't mind admitting it. I seek help or the means to help myself, and I have this dread fear that I'll be no better off for the seeking.
          Ok, you guys start coding.
          I'll go find out what the customer wants.

          Comment

          • aqi
            Junior Member
            • Apr 2004
            • 15

            #6
            I ran into this situation where a site i have started to use resources which really weren't acceptable for a shared server, Andrew didn't suspend the site but contacted me by email. i straight off apologised for the inconvenience i may be placing on the server and went about ordering a a vps. The namerservers took ages to resolve on the new vps, and Andrew was patient and kept my site up whilst waiting for it to be transferred.

            I also feared the dreaded "sorry your site has been suspended" but the experience wasn't unpleasant at all, and now have moved the site to it's own ded box, but still maintain my accounts here, i have more than one

            you should know your sites activity, the number of visits it gets, the number of database queries it generates per page, the number of scripts you have running. Mysql eats up resources.

            But as i tried to get across above, don't fear it, if the day comes just work with andrew to get the situation resolved, it is afterall a give and take relationship

            Comment

            • Courtly
              Member
              • Sep 2004
              • 35

              #7
              Thank you aqi!

              So much doom and gloom on these boards from people who seem to present the case that the plug is yanked and they're left out to dry... and (obviously owing partly to frustration) Andrew doesn't do very much to dissuade such appearances.

              I'm very glad (more than I can say) to hear from someone who has a better experience.

              So it's more that people whose usage spikes, are in trouble, but people like you whose use grows steadily, are given healthy co-operation.

              (whew - big sigh of relief).

              Okay, can I ask where you went for dedicated? Would you recommend them? How much are they costing you? Inquiring minds want to know!
              Ok, you guys start coding.
              I'll go find out what the customer wants.

              Comment

              • AndrewT
                Administrator
                • Mar 2004
                • 3655

                #8
                [QUOTE=Courtly]Thank you aqi!
                So it's more that people whose usage spikes, are in trouble, but people like you whose use grows steadily, are given healthy co-operation. [QUOTE]

                Taking into account all of the resource related suspensions that we have had to do, that is a very accurate assumption.

                Comment

                • aqi
                  Junior Member
                  • Apr 2004
                  • 15

                  #9


                  it's all in how you handle it, it's never great news that you have to move but it's part of the package isn't it, and afterall it isn't our fault our sites have got popular

                  I found myself at Dinix , started off with a VPS first, and will happily praise them and recommend them. If you want more specifics please feel free to pm me, although not in competition with andrew as they provide a different service i thinks it's still better in private

                  Comment

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