Emergency Trouble Tickets - cpanel21

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  • tirnaog
    Junior Member
    • Apr 2004
    • 2
    #1

    Emergency Trouble Tickets - cpanel21

    Hi Andrew,

    I have 2 related real emergency trouble tickets open regarding cpanel21.

    Trouble Ticket ID: 13995 & 13996

    They have been open for a while now.

    Can I get an update on them?

    This is a real emergency, see trouble tickets for details.

    Regards,
    John
    Tags: None
    • stealthx32
      Junior Member
      • Nov 2004
      • 17
      #2
      Did you check the Announcements?

      10/25/05 - cpanel21 Downtime - Dathorn Community Forums
      http://forums.dathorn.com/showpost.php?p=11181&postcount=5
      We're currently working to get cpanel21 back online and fully operational as quickly as possible. It was experiencing file I/O problems that we believe may be RAID related as we have been looking into this further. I will post updates as we find out further information.


      While we have this thread open...and this might possibly answer your question...

      Trying to change the domain passwords via cPanel seems to be impossible? It asks for the old password (which is presumably corrupted since the passwd file was hashed on another box), and then this comes up...

      Code:
      There was an error manipulating the password file.
      Instead, the passwords should be changed through WHM under "Password Modification".

        Comment

        • tirnaog
          Junior Member
          • Apr 2004
          • 2
          #3
          Thanks stealthx32.

          I was aware of the post.

          I had a extremely pressing and critical issue that needed to be resolved.

          The problem has been resolved.

          Thanks for the info.

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