Backup system limitations

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  • gpritchard
    Junior Member
    • Jun 2004
    • 3
    #1

    Backup system limitations

    I have a question regarding backups: what is being backed up in the paid backup system? I was perusing the announcements forum today, and came across this:

    10/25/05 - cpanel21 Downtime - Dathorn Community Forums
    http://forums.dathorn.com/showpost.php?p=11181&postcount=5
    We're currently working to get cpanel21 back online and fully operational as quickly as possible. It was experiencing file I/O problems that we believe may be RAID related as we have been looking into this further. I will post updates as we find out further information.


    If there were to be a catastrophic data/RAID failure on the server on which my client accounts are on, I would expect that the backup system would be able to restore all important data (such as the WHM password, cPanel account passwords, email accounts/passwords/settings, subdomains, file & folder permissions, package settings, SSL certificates, and all other cPanel settings), without this data having to be manually recreated in relation to each cpanel account, subdomain, email address, etc..

    Can you please confirm whether the backup system is capable of restoring such data?

    Given that we are now paying for the backup service (in my case, I am paying more for backups than I am for the hosting itself), it is important that the backup system is as comprehensive as possible.

    I am not aware of most of the settings of my client websites (subdomains, email addresses, etc...) and I imagine that they would be quite irate at having to carry out the steps set out at http://forums.dathorn.com/showpost.p...81&postcount=5 in order to recreate all of these settings for each of their websites.

    If anyone could shed some light on this, that would be great.
    Tags: None
    • AndrewT
      Administrator
      • Mar 2004
      • 3655
      #2
      Our backup system is not entirely capable of restoring those things automatically.

      To start, the backups include each of your user's home directory in it's entirety. Then it maintains copies of all of their MySQL databases and their DNS zone as well. This is what you have access to via FTP.

      What we store and backup seperately is all cPanel user files, all reseller data (allocations, etc.), all DNS zones, and all Apache vhosts.

      The link to the steps you provide do not apply to the backup system. Those were for everyone on the server (cpanel21) after it had severe hardware failure (RAID). Only one person on the server was paying for the backup service at the time, everyone else was merely lucky enough to survive with their data.

      Passwords are not saved in our backups at all. You would still need to recreate FTP users, e-mail users, database users, etc. but once you do so all of the other information would be there (the actual e-mail, the actual databases, etc.).

      Our backup system will be going through another huge refresh in the near future, which will address some of these remaining issues and hopefully automate things a bit more.

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