mailto: going to SPAM??

**Frank Hagan** · 08-24-2009, 08:59 PM

Have him forward one of each message to you so you can compare them. The spam filter is probably picking up something in the header of the email message from the "mailto" link that it isn't liking. I don't know Outlook Express that well, but it may be adding something when it responds to a mailto link.

**kkbbzzaa** · 08-25-2009, 09:42 AM

Thanks a lot for the reply. I did compare both mails but can't find big differences that may cause this.

Here's the code.

Thanks again.

Mateo

Mail 1

Code:

                                                                                                                                                                                                                                        
Received-SPF: neutral (google.com: 75.126.148.32 is neither permitted nor denied by domain of coordinacionsanisidro@brandel.com.ar) client-ip=75.126.148.32;
Message-ID: <008001ca24df$37df79e0$2201a8c0@term02>
From:	=?iso-8859-1?Q?Coordinaci=F3n_San_Isidro?= 
	<coordinacionsanisidro@brandel.com.ar>
To:	<mateoc@cuartopunto.com>
Subject: Prueba
Date:	Mon, 24 Aug 2009 14:20:46 -0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_007D_01CA24C6.125B7A70"

This is a multi-part message in MIME format.

------=_NextPart_000_007D_01CA24C6.125B7A70
Content-Type: text/plain;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Prueba
------=_NextPart_000_007D_01CA24C6.125B7A70
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.6000.16850" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Prueba</FONT></DIV></BODY></HTML>

------=_NextPart_000_007D_01CA24C6.125B7A70--

Mail 2

Code:

Received-SPF: neutral (google.com: 75.126.148.32 is neither permitted nor denied by domain of coordinacionsanisidro@brandel.com.ar) client-ip=75.126.148.32;
Message-ID: <008701ca24df$465fa260$2201a8c0@term02>
From:	=?iso-8859-1?Q?Coordinaci=F3n_San_Isidro?= 
	<coordinacionsanisidro@brandel.com.ar>
To:	<mateoc@cuartopunto.com>
Subject: prueba
Date:	Mon, 24 Aug 2009 14:21:10 -0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0084_01CA24C6.20D22D10"

This is a multi-part message in MIME format.

------=_NextPart_000_0084_01CA24C6.20D22D10
Content-Type: text/plain;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

prueba
------=_NextPart_000_0084_01CA24C6.20D22D10
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.6000.16850" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>prueba</FONT></DIV></BODY></HTML>

------=_NextPart_000_0084_01CA24C6.20D22D10--

**AndrewT** · 08-25-2009, 10:01 AM

Well the source domain isn't even hosted with us. But it would be a good idea for them to setup a SPF record at least.

**kkbbzzaa** · 08-26-2009, 07:19 AM

Yes, the mail server is not on dathorn, but the CRM is. Do you think the mailto: link can affect this??

I'm sorry, but what is a SPF record??

Thanks a lot!!

Mateo

**AndrewT** · 08-26-2009, 08:10 AM

This is not related to the CRM in any way as the emails are being sent directly via Outlook, apparently from his ISP's SMTP server. The mailto link itself shouldn't cause any issues either as the email is still being sent the same way (from Outlook).

A proper SPF record should be configured with the DNS host for the domain. Though I cannot guarantee that this will help, it certainly wouldn't hurt. We really cannot do anything for you in this case as this does not involve us.

Some info on SPF: http://en.wikipedia.org/wiki/Sender_Policy_Framework

**kkbbzzaa** · 08-28-2009, 07:57 AM

Thanks a lot for your help. I'll continue to work on this problem and will keep you updated.

Thanks again!

Mateo

mailto: going to SPAM??

mailto: going to SPAM??

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