Lost Access

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  • nnn
    Junior Member
    • Jul 2004
    • 3
    #1

    Lost Access

    I have lost access to my account!

    I have registered yesterday and received an e-mail with my Costumer Control Panel username and password. All I did after that is logging to the CP and changing my CP and WHM passwords (even though I have not received WHM username yet).

    Now I am not able to access CP neither with old nor with the new password.

    Also, I have received two e-mails from Dathorn support informing me that the ticket I have opened have been received, viewed and closed. The problem here is that I have not opened any tickets at all! This makes me think that there might be some malicious activity.

    I have sent e-mails to support but have not received any answers.
    Please help asap.
    nnn
    Tags: None
    • -Oz-
      Senior Member
      • Mar 2004
      • 545
      #2
      You definitely want to email andrew directly. Click here to email him: http://forums.dathorn.com/sendmessag...mailmember&u=1
      Dan Blomberg

        Comment

        • nnn
          Junior Member
          • Jul 2004
          • 3
          #3
          I have sent e-mails to both support and costumer support accounts yesterday, and then I have forwarded the same e-mail to andrew[@]dathorn.com this morning, but still have not received any response.

          I just followed your link and sent it again. Hopefully I will get a response later today. Thanks for the link, -Oz-.
          Last edited by -Oz-; 07-20-2004, 11:51 AM.

            Comment

            • AndrewT
              Administrator
              • Mar 2004
              • 3655
              #4
              All times you've replied to an e-mail that says not to reply to it - the ticket e-mails. These are filtered out and not read by any human ever. I did, however, dig one out this morning and replied to it. I highly suggest changing the subject entirely when you want to reply again.

                Comment

                • nnn
                  Junior Member
                  • Jul 2004
                  • 3
                  #5
                  Well, since the same e-mail address is published in the contact information, I naturally thought to use it the way it is advertised on the website:

                  Technical Questions/Support
                  Only if you cannot login to our customer control panel
                  support@dathorn.com

                    Comment

                    • AndrewT
                      Administrator
                      • Mar 2004
                      • 3655
                      #6
                      Originally posted by nnn
                      Well, since the same e-mail address is published in the contact information, I naturally thought to use it the way it is advertised on the website:

                      Technical Questions/Support
                      Only if you cannot login to our customer control panel
                      support@dathorn.com
                      They are filtered out by subject and those particular e-mails state not to reply to them.

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