problems installing xoops

[cgcullen]

Is there anyway to tell what someone has changed in an account? Or is there anyway to see what time files were created, etc. I have a client that hired someone to go into their account and install xoops. They complained that they couldn't install xoops in the root directory and that they were having all kinds of install problems. Turns out they were out of disk space and that caused some of the problems. But, they ended up charging my client an extra 4 hours because of 'all the problems with her CPanel'. She now wants to know if he really even did anything for 4 hours - or what he could have done that could have taken so long. All he was supposed to do was move xoops from the installed directory which was one level down over to the root directory. Once I gave him more disk space he seemed to have no problems.

Anyone know what could have taken so long or what the problem could have been?

[Jonathan]

You can view the stats log, to see what IPs accessed
what page(s) on the site, including cPanel.

I'm not sure, but if XOOPS is like PHPNuke,
I think you can simply make a new database for the root install,
put in a fresh root install (same vers.) and then dump the SQL into the database.

I think never tried it, but I believe
that was how you could move PHPNuke

[cgcullen]

Thanks

When I look at the account now, that looks as if that's exactly what they've done - just move it or re-install it in the root.

Can you see anything there taking 4 hours to do? He's charging her 4 hours at $45. Now she's trying to get that from me saying it was MY fault. The only problem was that they were out of disk space. I upped that for them at no charge. But, shouldn't he have noticed that that was the problem and quit until it was upped??

Thanks,
Cindy

[Dan]

When I look at the account now, that looks as if that's exactly what they've done - just move it or re-install it in the root.

Can you see anything there taking 4 hours to do? He's charging her 4 hours at $45. Now she's trying to get that from me saying it was MY fault. The only problem was that they were out of disk space. I upped that for them at no charge. But, shouldn't he have noticed that that was the problem and quit until it was upped??

Thanks,
Cindy

Haha, them being out of disk space is not your fault Cindy. It's not your job to monitor their disk space.

Neither, for that matter, are you responsible for their software or installing it. Unless you said that you would take that onus upon yourself.

[cgcullen]

Sounds good to me

That's what I'm thinking. I just wanted to make sure that I wasn't missing anything. I'm still trying to figure out what could have taken 4 hours.

Thanks for all the input!

Cindy

[sdjl]

Sounds like they either employed someone who didnt know everything themselves or they're trying to con your client.
I'd stand well back and let your client and the person they employed hash it out. After all, their disk space quota is their responsibility to monitor and not yours.

David