WHM Disk Quota Warnings

[jonesy]

Hi guys,

Is it me or does this happen to anybody else or is this a Bug of WHM?

First, I previously get emails from WHM to inform me of the Disk Quota is nearly critical and that 99% or 90% on another domain is nearly used up all its Disk Quota.

Now, when I FTP in to look at the account and there is no where near that being used.

As an examle I previously allowed most of my sites to allow up to 150MB in disk quota.

But the sites are not even 20 or 10 MB each in size.

One site is only 1 html page and that is even saying that it has used up 12MB of space out of 20MB quota

Can anybody inform me of exactly what is happening or should I believe the emails WHM is sending out to me regarding this. Thanks in advance~!

[Elite]

I had this on one of my domains a while ago - submit a ticket and it should be fixed...

[AndrewT]

The disk usage warnings are almost always correct. You'll want to check the disk usage values in WHM and cPanel. Often times it can be a lot of e-mail in the default user for the domain.

[jonesy]

Thanks Andrew and Yes you are right, it seems the default mail account is the culprit.

How does one clear the mail though without logging in to ones mail account and deleting 10,000 emails?

Also, what would be a good way to prevent this if you can suggest?
Would it be the same as enabling Spam Assasin and then that would still then take up a spam folder with 125 meg of spam wouldnt it?

Anyways, thanks for your help and any suggestions would be great.

[AndrewT]

The easiest way to clear it is to simply submit a ticket and let us do it for you. Just give us the account username and tell us that you want the default mail account emptied.

If you set the default address for the domain via cPanel to :fail:, e-mail will no longer be delivered to the default account. We highly recommend doing this anyways.

[jonesy]

Thanks Andrew, will send a ticket now~!

Cheers

[Frank Hagan]

Horde will also let you mass-delete emails:


* Log in and click "Mail" and then "Inbox" folders in the left pane to expand the mail folders if they aren't already expanded.
* Click the "Folders" icon along the top.
* Check off all the folders you want to empty.
* Click the "Choose Action" dialog box and select "Empty Selected Folders" and follow the confirmation prompts

[AndrewT]

That tends to be not very friendly to the server (performance wise) if you do need to delete 10,000+ e-mails. Even 10,000 is on the low side of some of the default domain users that we've seen fill up.

[Frank Hagan]

That tends to be not very friendly to the server (performance wise) if you do need to delete 10,000+ e-mails. Even 10,000 is on the low side of some of the default domain users that we've seen fill up.

The most I have had to resolve that way has been a few thousand! I strongly encourage my customers to set their default email to :blackhole: or :fail: and delete, then to set up and use a different email address. I still have to check them periodically!

BTW - seems to me that in the past, it was thought that :blackhole: was the preferred way to eliminate unrouted mail. Now, Cpanel recommends using :fail: which sends the sending server a message. Is there a reason to go through and change my accounts I have set to :blackhole: to :fail: instead?

[AndrewT]

You should absolutely use :fail: instead of :blackhole:. It really does help the server, especially with some dictionary attack filtering that we have.

[Frank Hagan]

You should absolutely use :fail: instead of :blackhole:. It really does help the server, especially with some dictionary attack filtering that we have.

OK, I'll make the change on the accounts I have with :blackhole: then. Thanks!