customer having dns/email problems with comcast address

[deuce868]

I have a site for a client that cannot be emailed to by his home comcast.net address. He gets these 24 later bounce backs like so:

The original message was received at Thu, 20 Oct 2005 12:58:00 -0400
from mxip16a.cluster1.charter.net [209.225.28.146]

----- The following addresses had permanent fatal errors -----
<service@princeton-1.com>

----- Transcript of session follows -----
451 princeton-1.com: Name server timeout
451 princeton-1.com: Name server timeout
Message could not be delivered for 1 day
Message will be deleted from queue

Anyone have any ideas? I have him emailing his tech support at charter, but I'm honestly not sure how good that support is going to be. I checked the DNS on dnsstuff.com and can't seem to find any problems.

[Frank Hagan]

Not sure what it could be ... I sent a "test" email to the address and I'll let you know if I get a bounce.

[sdjl]

I know it's a stupid question, but does that email address actually exist?

Have you submitted a support ticket to Dathorn on this one?

David

[Frank Hagan]

Well, no bounce from me so far, so it may have gone through. It has been just 24 hours, but I'll let you know if it comes back as a bounce later.