What support + client software do you use?

[lilcam]

Just one question I didnt notice right off the bat, it has an area for credit card payment, does that mean I can run it thru the program, or do I need a 3rd party processor to do it? (hey, its late, and Im tired) =P

Yea - you would still need a 3rd party processor.

[][kkebra]

I purchased whoiscart, it's nice, but I eventually switched over to phpcoin. I started modifying phpcoin enough, that I scrapped it all and started coding from scratch.
For helpdesk, I've been using my old copy of Perldesk, although I am thinking of replacing it with a more simpler script.

[Frank Hagan]

Well, I have to eat my words. All of these solutions are horrible.

I can't get phpCoin to work with 2CheckOut.com ... can't even get the "Order" button to show. I may resign myself to simple buttons on web pages that are password protected, and make static HTML pages for each of my clients. I certainly don't have time to learn PHP to program my own control panel.

[Andy]

PHPcoin should work with any 3rd merchant. Did you create your products in 2CO first, and use those links in phpcoin?

Last I used phpcoin, it needed the links from the merchant. So you would need to create your linmks/products (paypal, paysystems, 2CO) and then enter then into phpcoin.

[Frank Hagan]

I think its on 2Checkout.com's end. I am cancelling my account with them.

I can get the Paypal Paylinks to show up, but 2CheckOut.com's do not. I think I'll just stick with Paypal for the time being. 2CO is not able to resolve the problem with their links not working (reporting "Errant Parameters Passed"), and its been an intermittant problem since last June, according to their support forums.

There are several messages on phpCoin's forums about the "missing" paylinks, but none seem to fit anything I can figure out with 2COs HTML form code.

[Andy]

hmmm

I have a 2CO account, (i dont use it), but never had problems with it though.

[Frank Hagan]

hmmm

I have a 2CO account, (i dont use it), but never had problems with it though.

I found that I didn't have problems before I used it either!

[Frank Hagan]

Just an update ...

I'm considering using Whois.Cart if it will work here (the diagnostics say Cpanel08 is set to use it, as long as "Curl is compiled with SSL support" (anyone know how to tell, or if it is?)

I found the problem with the paylinks in phpCoin ... when you save the paylink, some of the parameters are "mangled" with high ascii characters. For instance, the Paypal parameter that is something like "&Currency_Type=USD" gets manged to an ascii character that looks like a square asterik replacing the "&Curr" portion of the string so that it looks something like "*ency_Type=USD" ... and Paypal chokes on it.

This happens as soon as you save the paylink in phpCoin so its easy to check. The work around is to remove the "&Currency_Type" parameter entirely (the Paylink will still work OK). phpCoin claim they are not doing anythign during the save, so it must be something inherent in php that converts "&Curr" to the high ascii character.

[Frank Hagan]

Curl is compiled with SSL support ... found it by using info.php

[Jonathan]

Anybody know of an excellent, free,
program I can use, for a helpdesk?

Basicly, just need something
free, lite, and excellent, where
a customer can submit a trouble
ticket for a certain category, and
can open/close it sort of thing.

Also needs 2b EZ customizable
into a site design