cpanel 31 down too.

[samsam]

I know about The Planet problems, but just thought add cpanel 31 to the list of boxes with problems here. And record the time too.

Those clowns at The Planet.

Didn't they do the usual mantra of test, test, test, especially when you go plugging new stuff into a critical chunk of your infrastructure.

They are clearly some way from offering carrier grade service to their downstream customers.

Grrrr.

[KyleC]

all the planet problems have been solved.

cpanel31 looks ok to me, submit a ticket if you are still having trouble.

[samsam]

Thanks Kyle.

Now it is back-up. Uptime is reported as 5 minutes on cpanel31 so maybe it was re-booted while I was making my post, and the issue was not The Planet related at all.

Anyway, all is well again.

[Jonathan]

Crap! Downtime is below 99.5%

awwwwwww *starts preparing to mail refund checks to clients*

PS: Don't promise refund if time is below 99.5 !
Be safe, make it like 99.1

[ChrisTech]

Crap! Downtime is below 99.5%

awwwwwww *starts preparing to mail refund checks to clients*

PS: Don't promise refund if time is below 99.5 !
Be safe, make it like 99.1

Or just make it 99%

[samsam]

Crap! Downtime is below 99.5%

awwwwwww *starts preparing to mail refund checks to clients*

PS: Don't promise refund if time is below 99.5 !
Be safe, make it like 99.1

Make it over a 1 month period...then even a hour or two of downtime per month can easily be accommodated by even a 99.5% uptime guarantee.

24hrs x 30 days = 720 hours = 43200 minutes.

1% of 720 = 7.2 hours or 432 mins or
0.5% = 3.6 hours or 216 mins ....

3.6 hours per month is a reasonable amount of time for system admin and to allow for various glitches.

99.9% gets tricky though - what you are saying is that each month you are only allowing 43 minutes for downtime. Not impossible for a sysadmin to keep a server up that long, but harder.